1. Free Tier Policy
ProposalAI offers a 100% free plan that includes 3 AI proposal generations per day, multi-resume profile storage, and job post requirement analysis without requiring any credit card or payment authorization.
2. Paid Subscriptions & Purchases
If premium subscriptions or token add-ons are purchased through Upwork Proposal, payments are processed securely by our designated payment processor (Merchant of Record).
3. 7-Day Refund Guarantee
We offer a 7-day money-back guarantee for first-time premium plan purchases. If you are unsatisfied with your subscription for any reason within 7 days of initial payment, you may request a full refund by contacting support.
4. Subscription Cancellation
You may cancel your subscription at any time from your account Settings. Upon cancellation, your subscription will remain active until the end of your current billing period, after which it will not renew.
5. Contact Support
To request a refund or ask billing questions, email our support team at support@upworkproposl.pro.